Note: You will need to request access to the Team Hustle website (http://www.ldhustle.com/login/) to view the following links:
YOUNG LIVING CONTACTS BY DEPARTMENT
Member Services 800-371-3515
- Name Change (add/subtract a co-applicant, change to/from a business name, fix misspelling... etc)
- Tax Exemption questions/requests
- 1099 Questions
- SSN questions/concerns/corrections
- To enroll a legal trust account
- Sponsor changes after 5 days of enrollment
- Sale or transfers of organization
- A death of a member
- Direct deposits
- D Gary Young Foundation commission donations
- Commission check releases
- Commissions queries/questions
- Report any evidence of policy violations
- Questions about policies and procedures
- To request educational tools about Young Living Policies and Procedures
- To resolve or report a duplicate accounts situation (husband/wife, personal/business, same household, etc.)
- Questions about Professional Customer Accounts
- To apply for a Professional Customer Account
- To place an order for a Professional Account
- General Young Living Questions
- Account information
- Manage/update account information
- Place a regular or ER order
- Promotion questions
- General Compensation Plan Questions
- Set up a return
Spanish Customer Service
Product Questions and Support
Compensation Plan and Commission Questions
Personal Website Technical Support
Is our lingo making your head spin? Too many abbreviations to keep track of? Here's a quick reference to speaking our "Oily Language".
Achievement Level: A Distributor's rank within the Young Living Compensation Plan that determines commissions and bonuses. The 10 Achievement Levels are Distributor, Star, Senior Star, Executive, Silver, Gold, Platinum, Diamond, Crown Diamond, and Royal Crown Diamond.
Backdoor: Commissions are finalized around the 19th of each month (for the month before), and in the days leading up to that the “backdoor” will be open for short windows of time where we can see an estimate of our commission for the previous month. From time to time people may announce in TH: “backdoor!!!”. This means that a commission estimate may be visible for your account. In the New Virtual Office, go to “My Organization” and click on “Classic Downline Viewer” (this will open a new browser window). Click on the “Commissions” tab (across the top) and using the drop down box to the right, change to the appropriate month. If you’ve accessed this screen while the backdoor is open then your commission estimate will show.
Commissionable Products: Products on which commissions are paid. (Non-commissionable products include such items as business aids and accessories.)
Customer: A Member who purchases products at the retail price, which is 24% above the wholesale price, and does not participate in the Young Living business opportunity. Customers are placed on the sponsor's level, and contribute to the sponsor's PV. Customers do not occupy a place in the downline organization apart from their sponsor's place.
Distributor: A Member of Young Living who purchases a Starter Kit (upon enrolling as a Distributor) and participates in the Young Living business opportunity as detailed in the company's Compensation Plan. Distributors earn commissions and bonuses on sales in their downline organization according to their Achievement Level (also referred to as their Rank).
Downline Organization: The total number of Members (Distributors and Customers) enrolled under you, beginning with your first level and continuing to infinite levels.
Enroller: A Distributor who enrolls a new Member in Young Living.
Essential Rewards (ER): A "loyalty program" awarding points to Members who maintain an Autoship order over consecutive months.
Fast Start Bonus: A Bonus paid in addition to all other commissions and bonuses. This bonus has two parts: 1) You earn 25% on your newly enrolled Distributor's first three months' PV (with a maximum payout amount of $200 per enrollee per month), and 2) Should that new Distributor enroll a new Distributor, you earn 10% of that new Member's PV for their first three months.
Generation: A generation consists of all Members in one leg of a downline organization between two Silver (or higher rank) Distributors. The generation begins with a Silver and extends down to, but does not include the next Silver or above. The next generation begins with the next Silver Distributor in that same leg in the downline organization. Generations are not limited by levels and may extend virtually to infinite levels of depth in a leg where no other Silver Distributors appear in the downline organization.
Generation Bonus: A Bonus paid in addition to all other commissions and bonuses to Distributors who have achieved the rank of Silver or above. When you become a Silver, you are qualified to receive this Bonus on three generations: the first pays 2%, the next two pay 3%. Each successively higher rank adds another generation on which you are paid: Gold = four, Platinum = five, Diamond = six, Crown Diamon = seven, and Royal Crown Diamond = eight. Generations two through seven are paid at 3%. Generation eight is 1%. If no Silver (or higher) appears in a leg, the bonus is paid on the entire leg as far as it goes.
Generation Leadership Bonus: One of four Share Pool Bonuses, this Bonus is equal to 6% of the month's Share Pool, and is paid out in shares according to your paid-as rank for the month and on the leaders in your organization on which you earn Generation Bonus commissions. Please see the Generation Leadership Bonus graphic is in the comments and the Compensation Plan Diagram for details.
Leg: A "leg" begins with a Distributor on your first level and includes all the Members (Distributors and Customers) who are enrolled underneath that person.
Leg X OGV: The number of legs and the amount of monthly OGV required for each leg. For example, the Leg X OGV requirement to be paid as an Executive is 2 x 1,000 meaning two legs with 1,000 OGV each.
Level: When a new person is enrolled in Young Living, he or she is sponsored under a Distributor and is considered "First Level" to that Distributor. Someone placed under that person would be the original Distributor's Second Level, and so on.
Member: A Distributor or Customer who buys directly from Young Living Essential Oils.
Month End: Month End is the cutoff date for processing online, phone, fax, and postal orders. The cutoff is midnight Mountain Time on the last calendar day of the month. To be included in commissions for a month, mailed-in orders must be received by the last business day of that month.
Organization Group Volume (OGV): The monthly volume of your entire organization, including PV, Customers and Distributors.
Personal Group Volume (PGV): The monthly volume (including your PV) in your organization excluding any Silver or higher rank volume.
Personal Volume (PV): The monthly volume of your personal orders, including orders placed by your Customers.
Premium Starter Kit (PSK): Premium Starter Kit
Rank: An achievement level of sales and leg development qualifying a Distributor to earn a range of commissions and bonuses according to the compensation plan. There are 10 Ranks.
Rising Star Team Bonus: One of the four Share Pool Bonuses, this one equals 1% of the total monthly Share Pool and shares are determined by dividing it among that month's qualifying Distributors. It is available to Star, Sr. Star, and Executive level Distributors who maintain 100PV Essential Rewards (ER) autoship orders, and who build at least 3 legs each with 100PV ER and 300 OGV for one share; who maintain those three legs plus build 2 more legs with 100PV ER and 500OGV for 2 additional shares; and who build those first 5 legs as mentioned as well as 2 more legs each with 100PV ER and 1000 OGV for 3 more shares. Thus, a total of 6 shares are possible for the Rising Star Team Bonus.
Sponsor: The Distributor under whom a new member is placed. Unless specified otherwise, the Enroller is also the Sponsor.
Stacking: Restructuring of one's downline by changing the sponsor of your personal enrollments. This places your personal enrollment "under" your business leg.
Unilevel: The Unilevel part of the compensation plan covers the first 5 levels of your downline organization. Commissions are paid as a percentage of the purchases of all the Members in those levels, and the number of levels on which you get paid is determined by your Achievement Level. Unilevel commissions are paid to Distributors at the rank of Star and above. First level payout is 8%, second is 5%, and third through fifth is 4%. See the Compensation Plan Diagram for a graphic view of the plan.
Wholesale Price: The price paid for products by Distributors -- 24% below the retail price paid by Customers.